Customer service

What is your question about?

General Beschadigd item ontvangen? How can I reach customer service? Can you I have an item signed for me by Max or get a meet & greet? Can I get / buy a Meet & Greet with Max Verstappen? I have not yet received the photo that I had taken via the PhotoBooth in the store. What now?

Order Can I have products that are in stock at the stores delivered? Can I cancel my order? Can I modify my order after it has been paid? Will a sold-out product be available again? I ordered multiple orders, can I combine these? View more questions about this subject

Shipping According to the tracking code, my package has been delivered, but it is not in my possession. What now? When do I receive my pre-order? When will you send my package? Can I change my address after I have placed an order? I do not see my account and orders

Returns I want to return my package, how can I do that? I have returned my package, when will the amount be credited? Will costs of returning be reimbursed? Can I return / exchange an item in-store?

Scale models How does the pickup procedure work for the 1:12? What are the dimensions of the 1:12 scale models? Can I pick up my 1:12 scale model without an appointment? What should I bring with me when picking up my 1:12 scale model? I want to change my collection time for the 1:12 model, is this possible? View more questions about this subject

General travel questions Do I need to set a t-shirt size? Is it possible to order more than 10 tickets? Can I order a day ticket? Can I specify where I want to sit in the grandstand? Will I receive more information concerning the race? View more questions about this subject

Questions about Austrian GP Practical information Do you sell kids tickets? How do I access my Verstappen Travel goodies? Accommodations and Officially Designated Campsites

Questions about Hungarian GP Practical information Travelling to the circuit Do you sell kids tickets? How do I access my Verstappen Travel goodies? How do I set my t-shirt size? View more questions about this subject

Questions about Belgian GP Practical information Travelling to the circuit Do you sell kids tickets? How do I get my Verstappen Travel goodies? Accommodations and Officially Designated Campsites

Questions about Dutch GP Practical information Travelling to the circuit Do you sell kids tickets? Extra tax is being charged on my ticket. Why? How do I access my Verstappen Travel goodies? View more questions about this subject

DTM Will I receive a Travel Bag with my ticket? Do children also need a ticket?

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