Graag direct contact opnemen met de klantenservice, wij zullen dan op zoek gaan naar een oplossing. Tevens ontvangen wij graag foto’s van de beschadiging.
Wordt een beschadigd item geretourneerd zonder dat dit van te voren is aangemeld, kan deze niet in behandeling genomen worden en wordt deze aan jou teruggestuurd.
Our customer service is reachable by our contact form, mail and phone op +31 475 44 30 04. You can also visit our store in Swalmen.
With every order placed on Verstappen.com or any purchase made at the Max Verstappen store, you will receive a photo card of Max. You can also download it here. Unfortunately it is not possible to send one seperately.
We are regularly asked to have items signed by Max. As we cannot meet all requests and it is not fair to differentiate, we have decided that items will only be signed if special promotions are initiated by us. Any requests for signed items will be rejected. You can of course always download and print the signed photo card.
We regularly receive requests for Meet and Greets. Since we cannot meet all requests and it is not fair to differentiate, we have decided that Meet and Greets will only be organised when special promotions are set up by us. All requests for Meet & Greets will not be considered.
Have you already checked that it has not ended up in your junk mail? If you really have not received the photo, it is best to send us an email at support@verstappen.com so that we can try to find it for you. Please state the e-mail address you entered at the Photobooth, the date and time that you took the picture.
It is not possible to have products that are in stock at our stores delivered. However, you can contact the specific store to have the product set aside for you. Please call the store directly, and they can hold the item for you to pick up later.
It is not possible to cancel your order once it has been placed, unless it is a pre-order item. Due to the rapid processing time, we are unable to make changes or cancellations after the order is confirmed.
If your order is a pre-order item, please contact our customer service at support@verstappen.com to check if cancellation is still possible.
We are unable to modify your order once it has been placed. This is because our system processes orders so quickly that we cannot intervene. All details are immediately forwarded to the warehouse and the finance department. If it were possible, we would gladly do it for you.
If a product is listed as sold out on the website, this status is final. If the product is not visible on the website, it is sold out. If an item is temporarily out of stock, we will indicate this on the product page. It is possible that the products are still available in our stores. To check the stock in our stores, click "View stock in stores" on the product page. Unfortunately, it is not possible to order products from the stores.
For certain products, such as scale models, additional stock may become available later. For availability of a specific model, please contact our customer service at support@verstappen.com.
If you are interested in a product that is currently out of stock, we recommend adding it to your wishlist. You can do this by clicking on the heart icon at the top right of the product page. You will receive an email as soon as the product is back in stock.
We aim to sell new items simultaneously on all our channels. However, sometimes items are (temporarily) exclusively available in one channel such as the store or our webshop. Often they will be sold at the remaining channels at a later moment.
Keep an eye on the stock status on the site to see if a product is available.
It's not possible to combine orders.
Selected items (mainly scale models) are not readily available at the time they are offered for sale. We therefore offer these products as pre-oder. The delivery time of these products varies by product. The expected delivery time is communicated with the product on the website and is also in the confirmation you receive after ordering. Please note: The delivery time is always subject to change.
If you order several items at once and the expected delivery time of one of these items is longer than 30 days, the order will automatically be split for you.
The items that can be delivered immediately will be sent to you in a separate order.
The item with a longer delivery date will then remain on ‘HOLD’ with us until it is available for you.
Have you checked with your neighbors to see if your package was delivered there? It often happens that the driver forgets to leave a note, which can cause some confusion. In many cases, the package will be delivered one or two days later.
If this is not the case, please send us an email at support@verstappen.com. We will then contact the delivery service to start an investigation into your package.
The pre-order delivery times below are estimates. The final delivery date may vary depending on delivery by our manufacturers.
F1 Yearbook 2025: End of January 2026
Scale model helmets
Scale model cars 1:12
Scale model cars 1:18
Scale model cars 1:43
If you see the status 'in progress' in your account, it means your order will be shipped as soon as possible. Our customer service cannot provide an exact shipping time. Once your order status changes to 'shipped,' it means the order has been dispatched and handed over to our carriers. You should also have received an email with a tracking code, which allows you to track your order.
Please note: During the holiday season, we will continue to ship our packages as usual. However, delivery times may vary due to the courier services, which could result in longer shipping times. To ensure your gifts arrive on time, we recommend placing your holiday orders early.
It is not possible to change your address once an order has been placed, unless it is a pre-order item. Due to the quick processing time, we are unable to make changes once the order is confirmed.
If your order is a pre-order item, you should first add the correct address to your account. Then, please contact our customer service at support@verstappen.com to request the address change, so we can update it for your order.
The Verstappen.com Shop has been renewed as of January 13, 2026. All orders placed after that date can be found in your new account at https://store.verstappen.com.
All orders and pre-orders placed before that date will still be shipped. Not sure if you have any outstanding orders from before that date? You can request an overview of all orders that are yet to be shipped via support@verstappen.com.
In addition, as usual, you will still receive an e-mail with a tracking code once your order has been shipped. For a general overview of pre-order delivery times, please see the pre-order overview.
All information about returning your order can be found here: https://www.verstappenshop.com/returns
Once we have received and processed your return, it may take up to 10 working days from the date we receive the package. The refund will then be credited to the bank account used for the original payment within 5 working days.
If you paid with a credit card, the refund process might take longer depending on your credit card provider.
The costs of returning are for your own account, we do not provide a return label.
If the package you've received is damaged, please e-mail support@verstappen.com
Items can only be returned via our store in Swalmen. Please note that the store cannot process the return on-site; the refund will only be issued once the package is received and processed at our warehouse, which can take up to 10 working days.
Exchanges in-store are possible after contacting the store by phone. The stores can be reached at +31 475 44 30 04. Please use the menu options to connect with the correct store.
Once you have ordered the scale model and chosen pickup, please contact our Customer Service. We will then coordinate together when you want to pick up your scale model.
Please note: it is only possible to pick up your scale model in our shop in Swalmen.
- Abu Dhabi base plate size: (L*W*H) 560*270*160mm
- Turkey base plate size: (L*W*H) 560*270*160mm
- Zandvoort base plate size: (L*W*H) 560*270*160mm
Shipping box size: 72.5cm x 43.5cm x 37.5cm.
No, unfortunately this is not possible. This has to do with the fact that we have your scale model delivered to our branch, so there is a chance if you come unexpectedly, we do not have a scale model in stock.
When picking up your scale model, you must be able to show the following:
- A valid ID
- Your invoice
- And the collection number assigned to you
It is certainly possible to change your pick-up time.
This is possible up to 1 week before the date agreed upon by us.
To do this, please contact our customer service.
It can always happen that, for unexpected reasons, you were unable to pick up your scale model. In case of no (timely) message, we will still send your scale model to your home address. You will then receive a track and trace code. Make sure your delivery address is correct, even if you choose to pick up your order in our shop.
Your scale model comes with an unboxing video, an acrylic display case, a cardboard sleeve and with the Abu Dhabi model, a kneeling Max figure and the pit sign.
Scale models are delivered immediately and you will receive a track and trace code as soon as it leaves our department store. If you choose pickup, the first option is May 11.
Only the first orders of the Turkey scale model are immediately available for delivery. If your order confirmation states that the order will be available mid-May, then your order is not part of the first orders. Your order will then be delivered in mid-May.
Please contact customer service directly and we will look for a solution. Be sure to include photos of the damage.
It is only necessary to provide the T-shirt size for the Hungarian Grand Prix.
If you do not register the tickets under the correct name and do not provide the correct T-shirt size, you will receive all T-shirts in the size of the main booker, and we cannot guarantee that you will be admitted to the circuit. This is at your own risk.
If you would like to attend the Grand Prix with a group larger than 10 people, please contact our support team via travel@verstappen.com to consult the possibilties.
We only sell weekend tickets, these are valid from Friday up to and including Sunday. It is unfortunately not possible to order a day ticket for, for example, only Sunday.
For Dutch GP we only sell passepartout tickets. These are the same three day tickets we sell for other races (Friday, Saturday and Sunday). We follow the naming that Dutch GP uses to distinguish our tickets from their standaard 2-day weekend tickets (Saturday, Sunday).
Yes, but it is subject to external factors. You can choose your own seats, but we reserve the right to deviate from this. This may be necessary if events cannot go ahead in full or if grandstands are being adjusted after we start selling.
About 2 weeks before the race, we will try to inform our fans via mail with as much information about the race as we have available.
This can be done up to 2 weeks before the start of the Grand Prix. Once the digital tickets have been sent, it is no longer possible to change the name on the ticket. We will send the digital tickets as soon as possible, usually about 2 weeks before the race.
We have received green light for the race with full attendance. This means we cannot cancel with the organisation. Because of this, we cannot take cancelation requests into account for the orders which are admitted. We as Verstappen Travel follow the terms and conditions for delivering the tickets for the chosen Grand Prix.
For options regarding pitlane walks and other activities on the track, please refer to the organisers/track.
Our tickets do not include any additional shipping and/or service charges. For the Dutch Grand Prix there will be a tax added on top.
The grandstands for which we sell tickets are unfortunately not wheelchair accessible and there are no seats for disabled visitors. Possibilities for disabled visitors can be found on the circuit's website.
You can download the tickets from your Verstappen Travel account about 2 weeks before the race itself. You will receive an e-mail as soon as this is possible. We only sell e-tickets, so it is not possible to send the tickets by post.
Prizes such as Paddock Tours and signed items will be raffled off in the grandstands during the race weekend. Only those who purchased a ticket for one of the Max Verstappen Grandstands through Verstappen.com Travel are eligible to win. Winners must present the ticket with the winning seat number to claim their prize.
The event organizers determine which items are and are not allowed on the track.
This may vary per race.
For more information, see the circuit's website.
Please note that items such as torches, smoke pots, fireworks, and personal alcoholic beverages, as well as umbrellas, may be prohibited and may result in removal from the venue.
You can personalize your tickets using the following steps:
Note: You can only use one email address per person. Using the same email address multiple times will result in an error message. If you do not have an available email address, you may use a fictitious one. The tickets will ultimately be sent to the email address used to place the order.
How to personalize your tickets:
For child tickets, you may use the email address and/or phone number of the parent.
Please note: Each email address can only be used once. If the parent is also attending the race, you will need to use an alias or a different email address. Do not use non-existent email addresses, as we will not be able to contact you if necessary. Instructions for using an alias are provided below:
If you have an email address like example@example.com, you can create multiple variations by adding a '+' and a number. For example, if you personalize with example+2@example.com, you will also receive emails at that address.
Driving to the Circuit
The address is:
Projekt Spielberg GmbH & Co KG
Red Bull Ring Straße 1
A-8724 Spielberg
You can reach the Red Bull Ring from the St. Michael interchange via the S36 highway. The Red Bull Ring can be accessed via both the Knittelfeld-West and Zeltweg-East exits. From there, follow the traffic instructions and you will be directed to a parking area. Depending on the color coding of your ticket, fans will be guided to the appropriate parking areas by signs along the highway, which are within walking distance of the circuit. Upon arrival, pay attention to the color of your ticket and choose the correct exit from the highway.
Parking at the Red Bull Ring is free. Please note that each parking area also has a limited number of spaces available for disabled parking.
Public Transport to the Circuit
Free shuttle buses run from Knittelfeld station to the circuit. Train tickets to Knittelfeld station are relatively inexpensive.
Traveling to the Campsites
Please note that arrival and departure are allowed at the following times:
To efficiently distribute campers on Thursday, they will be directed along the S36 Murtal with LED directional signs. For the Pink, Green, Purple, Yellow, and Orange campsites, the Knittelfeld West exit is recommended. Those staying at the Blue and Red campsites should take the Zeltweg West exit.
In Case of Emergencies
Call 133 or 112 for police assistance; officers will be dispatched to your location immediately. The more specific you are about your location, the quicker they will arrive. Additionally, police presence is ensured with patrolling officers and a police station at the Welcome Cente
For this race, we only sell kids tickets for standing places. These are valid for children up to 14 years old. These tickets cost €59 and the kids will also receive the Orange Army Support T-shirt. We do not sell kids tickets for grandstand seats. For these places, children can use a regular ticket.
To check the child's age, they are required to bring proof of identity to the circuit. The tickets are valid only for children who are 14 years or younger during the race weekend. Two kids tickets can be obtained per regular ticket.
You can pick up the Verstappen Travel goodies during the race weekend at the Official Verstappen.com Merchandise Trailers. Check the locations here!
In addition, once the e-tickets are available, you can pick up your goodies at our shops in Swalmen and Bataviastad. You can also collect the goodies for others. Make sure you can also show their ticket.
GrandPrix.Camp - Official Partner of Verstappen Travel
GrandPrix.Camp as the Official Partner of Verstappen Travel, provides the ultimate racing experience for Formula 1 and GP fans with front row racing camping during the GP in Austria. Located just behind the main stand of the Red Bull Ring, and only a 5-minute walk from the circuit, you'll stay right in the heart of the action. With GrandPrix.Camp, you’ll enjoy ultimate convenience: your accommodation is pre-set and ready for you, allowing you to relax and enjoy a weekend full of fun. More info and booking: GrandPrix.Camp
Ordering a ticket through Verstappen.com Travel ensures you a seat on the original Max Verstappen Tribune. We have no further influence on the organisation of the event, such as the placement of stands and screens, facilities, access policy or parking facilities. For more information on this, please visit: F1Hungary.com.
Organise this Grand Prix visit to perfection by also thinking about transport and accommodation. You arrange these things yourself: we only give some tips for each Grand Prix.
Getting to the circuit by car
The circuit can be reached by car. From the Netherlands, it is about a 13-hour drive (without stops). From the M3 motorway, follow the signs and then reach the circuit via Mogyoród. There is a public car park at the circuit where you can park for free. Two parking areas are located close to the entrances of Gate 6 and Gate 7. These entrances are closest to the Max Verstappen Tribune.
Flying to Hungary
Budapest Airport (Ferihegy) is 40 kilometres south of the circuit. From there, several taxis offer their services opf you can take public transport.
Public transport
Several trains and buses also run through Hungary. These do not run as far as the circuit. From the station in Mogyoród, it is a 40-minute walk to the circuit.
We sell kids tickets for this race. These are valid for children up to 13 years old. These tickets cost €119 and the kids will also receive Verstappen Travel Goodies.
To check the child's age, they are required to bring proof of identity to the track. The tickets are only valid for children who are 13 years or younger during the race weekend. Two kids tickets can be obtained per regular ticket.
The Verstappen Travel goodies will be sent in advance to the main booker's address. The Verstappen Travel goodies are scheduled to be sent approximately 2 to 3 weeks before the race to the main booker's address. It is possible to update the address in your Travel Account.
You should provide the t-shirt size during the ticket personalization process so that we can send them to you in advance.
If you do not set the tickets to the correct name or provide the correct t-shirt size, you will receive all t-shirts in the size of the main booker, and we cannot guarantee that you will be admitted to the circuit. This is at your own risk.
In the vicinity of the Hungaroring circuit near Budapest (Hungary), a variety of accommodation can be found, ranging from hotels to flats and campsites.
Ordering a ticket through Verstappen.com Travel ensures you a seat on the original Max Verstappen Tribune. We have no further influence on the organisation of the event, such as the placement of stands and screens, facilities, access policy or parking facilities. For more information on this, please visit: SpaGrandPrix.com.
Organise this Grand Prix visit to perfection by also thinking about transport and accommodation. You arrange these things yourself: we only give some tips for each Grand Prix.
Getting to the circuit by car
The circuit is easily accessible by car. From Maastricht, it is about an hour's drive. Parking at the circuit is well arranged, but it is very busy. Car Park Red is closest to the Max Verstappen Tribune. Make sure you travel to the circuit on time. Verstappen Travel does not sell parking tickets, these can only be purchased at the circuit.
Public transport
The best way to travel to Francorchamps is by train. For more information about train travel in Belgium, please consult the circuit's website.
We sell kids tickets for this race. These are valid for children up to 12 years old. Kids get €100 discount and kids will also receive Verstappen Travel Goodies. Children under the age of 6 are allowed on the circuit free of charge, but there are no seats for them. They must remain on the lap of an adult.
To verify the child's age, it is mandatory to bring an ID to the circuit. The tickets are only valid for children who are 12 years old or younger during the race weekend. Two kids' tickets can be obtained per regular ticket.
You can pick up the Verstappen Travel goodies during the race weekend at the Official Verstappen.com Merchandise trailers. Download the Max Verstappen – Official App on your phone to see where to find them during the race weekend.
In addition, once the e-tickets are available, you can also collect your goodies at our stores in Swalmen and Bataviastad. You may also pick up goodies for others—just make sure you can show their ticket at the checkout.
In de omgeving van het circuit Spa-Francorchamps in Stavelot (België) zijn verschillende campings. Camping Green ligt het dichtst bij de Max Verstappen Tribune.
Ordering a ticket through Verstappen.com Travel ensures you a seat on the original Max Verstappen Tribune. We have no further influence on the organisation of the event, such as the placement of stands and screens, facilities, access policy or parking facilities. For more information on this, please visit: Dutchgp.com.
Organise this Grand Prix visit to perfection by also thinking about transport and accommodation. You arrange these things yourself: we only give some tips for each Grand Prix.
The event site is open on all days from 08.00h to 21.00h. During the event, stick to the circuit's house rules, which can be found on the Dutch GP website.
Getting to the circuit by car
The circuit is not accessible by car or motorbike. During the race weekend, it is possible to park their car or motorbike or be dropped off in one of the specially reserved Q-park garages in Amsterdam and Amstelveen and then continue travelling by public bus towards the circuit. It is also possible to use a Park and Bike ticket. More information can be found at Dutchgp.com - Park & Bike.
By public transport to the circuit
The circuit is easily accessible by public transport. A sprinter departs from Amsterdam Central Station to Zandvoort aan Zee every 5 minutes during the race weekend. Calculate your quickest route via a journey planner.
With the Dutch Grand Prix Shuttle to the circuit
With the Dutch Grand Prix Shuttle you board the train in your neighbourhood and travel directly to the circuit without changing trains. The cost of a ticket depends on the distance you have to travel, but starts from €29. For more information visit Dutchgp.com - Dutch GP shuttle.
By bike to the circuit
There are several bicycle parking facilities available that you can use for free. It is also possible, for a fee, to use a guarded bicycle facility: Dutchgp.com (Brom)fiets.
For this race, no we do not sell kids tickets. Check the circuit's website to see up to which age children do not need a ticket: Dutch GP - tickets. They do not need a ticket and will therefore not receive any goodies. They do not have their own seat and should therefore remain on the lap of the adult.
To check the child's age, they are required to bring proof of identity to the circuit.
It is indeed true that a retribution tax is added per ticket. This is the entertainment retribution, a form of tax, which is settled by the municipality this year and will be added separately to the ticket.
You can pick up the Verstappen Travel goodies during the race weekend at The Cube in the Fanzone. Download the Max Verstappen - Official App on your phone to see where you can find it during the race weekend.
In addition, once the e-tickets are available, you can pick up your goodies at our shops in Swalmen and Bataviastad. You can also collect the goodies for others. Make sure you can also show their ticket.
Staying overnight in the heart of the Formula 1 Heineken Dutch Grand Prix? The Official 538 Dutch Grand Prix Village is the place for the ultimate Formula 1 experience. Camp right next to the circuit and experience the Formula 1 spectacle up close!
The tickets do not include a Travel Bag. Those are only included in our tickets for Formula 1 races. If you are looking for nice fan items, we offer a large selection in our fan items category. Further more, we have our new Verstappen.com Racing collection available at the circuit and online.
Yes. Everybody attending the event needs to be in posession of a valid ticket. This includes those under 16. For general admission access these tickets are free. Children need to be accompanied by at least one adult.
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Max Verstappen Shop in Swalmen.
Bosstraat 91A
